Privacy Policy

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website and services. We take your privacy seriously and describe below the kinds of data we process, how we use it to operate the site, and the options you have to manage your information. The brand name used on this site is Lucky Elf.

Types of data we collect

We collect information you provide directly and information gathered automatically when you use our services. This helps us manage accounts, process transactions, provide customer support and maintain site security.

Personal data

Personal data includes information you supply when creating an account or contacting support, such as your name, date of birth, contact details, identity documents when required for verification, and payment details needed for deposits and withdrawals.

Technical data

Technical data is collected automatically and may include your IP address, browser type, device identifiers, operating system, and interaction data such as pages visited, clicks and session timestamps. We use this data to maintain the site and prevent fraud.

Transactional data

We record transactional data related to your gameplay and bets, including deposits, withdrawals, bet history, wins and losses, bonus usage and account balance changes. This data is necessary to process payments and resolve disputes.

How we use information

We use collected data to operate and improve our services, verify user identity, process payments, detect and prevent fraud, provide customer support and comply with legal obligations. We may also use aggregated or anonymized information for analytics and service optimization.

Data protection practices

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss or misuse. Access to personal data is restricted to authorized personnel with a legitimate need to process it. While we strive to protect your data, no online system can be guaranteed completely secure.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, support secure login, analyze site usage and deliver relevant content. You can manage cookie settings through your browser. Some features may be limited if cookies are disabled.

User rights

You have the right to request access to the personal data we hold about you, ask for corrections to inaccurate information, and request deletion where applicable. You can also object to certain processing activities and request restrictions on how we use your data.

Access, correction and deletion of data

To request access, correction or deletion, contact our support team via the site or by email at [email protected]. We will respond to valid requests in line with applicable processes and will ask you to verify your identity before making significant changes.

Information sharing and third parties

We may share data with payment processors, identity verification services, fraud prevention partners and other service providers who help deliver our services. We require third parties to protect data and limit their use to specified purposes. We do not sell personal information.

Privacy policy updates

We may update this policy from time to time to reflect operational or legal changes. When we make material changes we will notify users through the site. Continued use after updates indicates your acceptance of the revised policy. The brand may also appear as LuckyElf in other site locations.